At any point, you may request to take delivery of any case within your portfolio. However, we cannot facilitate the delivery of individual bottles within a case.
If you wish to proceed, you can do so by:
- Accessing your portfolio
- Select CultX portfolio
- At the top right of your wine portfolio you will see a truck Icon
- Click the icon
- Select the wines you wish to be delivered
- Select Request Transfer
- A box will appear to allow you to verify the list of wines to be delivered as well as the delivery address
- If all is in order please click Request Transfer
- A member of our team will contact you to confirm the request and advise the amount of taxes, duty and fees applicable to your request
- Upon acceptance and payment of these fees, we will commence the delivery process
Please note the following:
- At any point during this process you can close the pop-up screens and no action will be taken
- From the point of purchase the wine is yours. However, as we deal directly with producers and traders, it can take weeks/months for the wine to be available for delivery
Should you experience any issues with the above, please do not hesitate to contact our support team by:
- Emailing support@cultx.com
- By accessing Help & Support in the menu section of the app
- Or, clicking Help on the bottom right of the web browser
Upon receipt of your query, one of our team will be in touch as soon as possible.